Frequently Asked Questions

Ordering on ZamzamJewels.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Bag”, or “Buy now” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

We are accepting all major credit cards such as MasterCard, American Express and Visa, as well as Paypal. If there is any other means related to your location, it will automatically be displayed for you.

Yes, it is safe to order on ZamzamJewels.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server, located into Shopify secured structures. All of our online ordering processes use Secure Socket Layer (SSL) encryption, which protects your information.

Prices on ZamzamJewels.com are subject to change without notice. Please expect to be charged the price for the Zamzam Jewels™ merchandise you buy as it is listed on the day of purchase.

We are shipping worldwide thank to our different carriers. Certain locations are unfortunately not covered and we invite you to try it out at the check out. For any special inquiry, please send us an email at hello@zamzamjewels.com and we will do our best to find a suitable solution for you.

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

Please refer to the refund and return policy

Please refer to the Shipping policy section.

Only orders that have not yet shipped can be canceled or modified. Please note that we try to begin processing orders as quickly as possible to ensure timely delivery. For this reason, please contact us via email / messenger as soon as you realize you’d like to make a change. Please have your order number handy.

Of course you can! Simply enter your promotional code when prompted during the checkout process. Please note that promotional codes are not valid on already reduced items. Promotions cannot be applied towards previous orders, therefore we DO NOT offer price adjustments. Please note: You can only use one promo code at a time.

In order to offer you the best experience when offering or receiving your Zamzam Jewels™ creation, our items are packed in a linen pouch with a certficate of authenticity. The whole comes in protective recycled kraft box in the carriers own packaging for protection.

We do not sell individual components or half-pairs of earrings. We also do not offer customized chain lengths. All jewelry is sold as is.

All our items and spare parts are made of solid 925 sterling silver. Depending on the items, the items can be plated with 18K Yellow or Rose Gold and are all coated for better protection.

All our items are produced with ingredients that are alcohol free and made in good faith.

The Water used in our Zamzam Jewels is certified and received by muslim pilgrims back from their pilgrimage here in Indonesia.

Always store your jewellery pieces individually, preferably in your Zamzam Jewels™ linen pouch so that they don’t rub together, scratch or tangle. Particular care should be taken with the glass vial to ensure that they do not knock against anything too hard. Also remember to keep your chains fastened so they don’t become tangled. Take care to avoid extreme humidity or heat as this may cause tarnishing. Your gold and silver jewellery should be kept in a dark, cool and dry place. With time and wear, sterling silver will naturally become oxidized and eventually tarnish. Storing silver jewellery in a sealed plastic bag or airtight box when it is not being worn will keep out the air that causes oxidation. All our Zamzam Jewels™ are protected with a special coating which protects the golds or silver from exposure and helps reduce long-term tarnishing.

All our items are made in Indonesia, with lots of love and care for our local production and communities.

Zamzam Jewels™™ does not offer customized resizing but the good news is that all our pendants come with a 5cm extender so to help you adjust your look and comfort.

We sincerely apologise if you have experienced any fault with your Zamzam Jewels™ creations. Our customer service team would be happy to assist - Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item. Send your enquiry at hello@zamzamjewels.com

Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth or chamois; this helps maintain or bring back its shine. If necessary, you can use a mild washing up liquid with warm water and a soft toothbrush, then rinse with clean water and pat dry with a soft cloth. Avoid using ‘dip’ polish or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time. We do not recommend the use of any jewellery polishing cloths which have been treated with cleaners or polishing agents.

Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing. Your jewellery is particularly susceptible to damage from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, sun tan lotion and deodorant. Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight.

Do not swim or shower while wearing gold-plated or silver jewellery. Chlorine, salt water and fresh water can damage precious metals by dulling or eroding them. Gold and silver are particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.

For a possible partnership, you can contact us directly by email at hello@zamzamjewels.com specifying your contact details and your needs. We will answer you as soon as possible to offer you an adapted formula.

With an ever expanding global audience and influencers stemming from the celebrity world and through social platforms, this Zamzam Jewels™ is only beginning its exciting journey. Bigger, better and more inspirational moments lay ahead, so if your blog or website could do with a little Zamzam Jewelry magic, then the affiliate program is the perfect place to start.

• 10% baseline commission

• 30 day cookie as standard

• Exclusive Promotions/Voucher codes where needed to support Zamzam Jewels™ Online promotions

• Regular Newsletters on new products, bestsellers, promotions and what we are up to.

• Up to date creatives both static and dynamic.

We'd ask you to promote Zamzam Jewels™ on your site or blog by:

• Placing our ads, banners and links on your site.

• Accessing our product data feed and promoting our jewelry to ensure your visitors are informed of our latest collections and offerings.

Very simple, just send us your request to the following address hello@zamzamjewels.com specifying your support and we will contact you.